Key Moments:
- SOFTSWISS Anti-Fraud team prevented more than €15 million in fraudulent transactions during January-August 2025.
- Over 56,000 anti-fraud cases were closed, with 70 player complaints processed by the team.
- SOFTSWISS enhanced its tools to combat the rising use of AI-generated deepfakes in identity fraud.
Strong Anti-Fraud Measures Yield Major Savings
SOFTSWISS, a provider of technology solutions for the iGaming sector, has achieved notable anti-fraud milestones for 2025. The company’s Anti-Fraud team acted decisively between January and August 2025, foiling fraudulent activity exceeding €15 million, closing upwards of 56,000 tasks, and addressing 70 player complaints filed with gaming regulators and online forums. This work underscores the company’s dedication to protecting both operators and players in a shifting threat landscape.
Emergent Threats: AI-Driven Deepfakes
While many fraud patterns remain consistent with past observations, SOFTSWISS has identified the rise of AI-driven tactics, especially the use of deepfakes to circumvent verification processes. Citing insights from the SumSub Identity Fraud Report 2024–2025, SOFTSWISS has accordingly intensified its internal security protocols and technologies to counteract this evolving challenge.
Leadership Perspective on Security Initiatives
Ilya Nesterov, Anti-Fraud Team Lead at SOFTSWISS, comments: “This year, our team not only safeguarded €15 million for our clients but also handled tens of thousands of cases with precision and responsibility. Fraud tactics are evolving, but so are our secure data protection practices. For operators, this means a safer, more transparent environment to build trust and long-term success.”
Comprehensive Managed Services Fuel Operator Success
Anti-Fraud Support remains central to SOFTSWISS Managed Services, operating alongside divisions such as First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management. These offerings ensure seamless communication between operators and their audiences, operational efficiency for casinos, and an optimal player experience.
Commitment to Security and Responsible Gambling
With significant experience in both fraud prevention and responsible gambling, SOFTSWISS places technology security and player well-being at the forefront of its operations. This focus makes the company a preferred partner for operators pursuing entry into regulated markets.
Upcoming Opportunities and Company Overview
Industry partners seeking further information about advanced responsible gambling practices and SOFTSWISS products may schedule a meeting at stand 4016 G during the Sigma Summit Central Europe 2025 on November 4-6.
| Service Area | Offering |
|---|---|
| Anti-Fraud Support | Transaction monitoring, player complaint management |
| First Line Support | Initial customer assistance |
| VIP Player Support | Specialized services for VIP users |
| Player Retention and Reactivation | Strategies to engage and regain players |
| Content Management | Streamlined casino content operations |
About SOFTSWISS
SOFTSWISS, an international technology provider for the iGaming industry, has over 15 years’ experience and a workforce of 2,000 team members based in Malta, Poland, and Georgia. The company’s product range includes the Casino Platform, Game Aggregator with access to more than 35,000 casino games, Affilka Affiliate Platform, Sportsbook Platform, and Jackpot Aggregator, supporting operators worldwide in managing iGaming initiatives.
- Author
Daniel Williams
